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Locating AncestryDNA® Results

This article is for help finding AncestryDNA® results after you've registered your kit and returned your sample for processing. For help with something else, select what you want to do:
 

 

AncestryDNA® results are not mailed. To find your AncestryDNA results:
 

From a browser


Find my results   (Or click the DNA tab twice).    

  • If your results are ready (and you're signed in to the correct account), you’ll see a page with these sections: Traits, Origins, DNA Matches, and ThruLines™. Select Origins to view your ethnicity estimate.
    If you can access multiple DNA kits on your account, see Accessing Another AncestryDNA® Test on Your Account to change between them.
  • If your kit is still being processed, you’ll see a progress bar with its current status.
  • If you see an ad instead of your results (and you’ve already registered your kit), you might have another account. To switch accounts, sign out and sign in with a different email or username. If you need help finding other accounts, contact us.
  • If you don't see your results or a progress bar, make sure you've registered your kit with the code on the back of the instruction packet that came with your DNA kit.

 

From the app

  1. Open the Ancestry® app and sign in.
  2. In the bottom right corner, click DNA.
  • If your results are ready (and you’re signed in to the correct account), you'll see your ethnicity estimate. To see your matches (if you have matches turned on) or traits, use the tabs at the top of the page.
    If you can access multiple DNA kits on your account, see Switching AncestryDNA® Tests in the Ancestry® App to change between them.
  • If your kit is still being processed, you’ll see a progress bar with its current status.
  • If you see options to purchase or register a DNA kit, but you’ve already registered your kit, you might have another account. To switch accounts, sign out and sign in with a different email or username. If you need help finding other accounts, contact us.
  • If you don't see your results or a progress bar, make sure you've registered your kit with the code on the back of the instruction packet that came with your DNA kit.

 

Troubleshooting

Why are my results taking so long?
It can take up to 5 weeks for us to receive your sample and mark it arrived, and another 6 weeks after we receive your sample for your results to be ready. If you’ve registered your kit, it's been more than 5 weeks since mailing it, and your DNA homepage doesn't show that we've received it, please contact us.

I can't find results I've viewed before
Some people have multiple Ancestry accounts. If you've viewed your DNA results in the past but can’t find them now, try signing out and signing in with a different email or username. If you’ve forgotten your password, you can reset it.

If you need help finding other accounts, please contact us.

Why are my results taking longer than other samples returned at the same time?
It's normal for DNA samples to be processed at different times—even if they were mailed together.

AncestryDNA kits must also be registered before they can be processed. If you’ve registered your kit, check back in a few days. If you still need to register your kit, please register it with the code on the back of the instruction packet that came with your DNA kit. If you no longer have the registration code, please contact us.

"You are not authorized to access this page" error?
If an email link led you to a page that says, "You are not authorized to access this page," you might be signed in to the wrong Ancestry account. Sign out of the Ancestry account you're in, and sign in to your account. Click the DNA tab, then select Your DNA Results Summary to view your results.

Can’t find your DNA results?
 


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